Refund Policy

1. Eligibility for Refunds and Exchanges

  • Refunds or exchanges are applicable only if the product is damaged upon delivery.

  • Requests must be submitted within 7 days of receiving the item.

2. Return Process

  • Email us at support@craftech.lk with proof of damage (photos) and your order details.

  • Upon approval, you may return the product in its original packaging.

3. Exchanges
Damaged products will be replaced with a new item of the same type. Custom products cannot be refunded or exchanged unless damaged.

4. Non-Returnable Items
Customized products, unless damaged, are not eligible for returns.

5. Contact Us
For any refund-related inquiries, please contact us at support@craftech.lk